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We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund.
Shipping typically takes between 3-7 business days, depending on your location.
Yes, we ship worldwide. International shipping costs and delivery times vary by destination.
Shipping typically takes between 3-7 business days, depending on your location.
We have about 900 live stores!
We launched this service in 2020 during the pandemic, when brands needed online stores but couldn’t afford costly inventory.
There’s no limit in time! The store can stay open as long as you/your customer wants. However, if a store hasn’t made a sale in 1 year, we may contact you to ask to close it so we can free up resources.
Our primary decoration method for apparel & accessories is DTF. We also offer embroidery (on apparel and headwear), and UV printing & sublimation on hard goods.
It generally takes 3-5 business days to build a site once we’ve received all setup documents and art files.
We feel that too many items on a store (too much choice) may create confusion for the end-user. We currently offer 24 products per store, with up to 3 colors per item as part of the FREE service. Additional items can be added at a charge.
There is a $50 charge for each additional 12 items.
You will find the hard goods available on our demo store, by clicking on this link.
As an automated free service, we had to select one vendor at this time. We feel that SanMar had the most to offer as a variety for our customers.
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund.
Shipping typically takes between 3-7 business days, depending on your location.
Yes, we ship worldwide. International shipping costs and delivery times vary by destination.
Shipping typically takes between 3-7 business days, depending on your location.
We have about 900 live stores!
We launched this service in 2020 during the pandemic, when brands needed online stores but couldn’t afford costly inventory.
There’s no limit in time! The store can stay open as long as you/your customer wants. However, if a store hasn’t made a sale in 1 year, we may contact you to ask to close it so we can free up resources.
Our primary decoration method for apparel & accessories is DTF. We also offer embroidery (on apparel and headwear), and UV printing & sublimation on hard goods.
It generally takes 3-5 business days to build a site once we’ve received all setup documents and art files.
We feel that too many items on a store (too much choice) may create confusion for the end-user. We currently offer 24 products per store, with up to 3 colors per item as part of the FREE service. Additional items can be added at a charge.
There is a $50 charge for each additional 12 items.
You will find the hard goods available on our demo store, by clicking on this link.
As an automated free service, we had to select one vendor at this time. We feel that SanMar had the most to offer as a variety for our customers.
How many stores do you currently run? We have about 900 live stores!
How long have you been doing this for? We launched this service in 2020 during the pandemic, when brands needed online stores but couldn’t afford costly inventory.
Can the store stay active as long as we want or is there a time limit? There’s no limit in time! The store can stay open as long as you/your customer wants. However, if a store hasn’t made a sale in 1 year, we may contact you to ask to close it so we can free up resources.
What imprint methods do you use? Our primary decoration method for apparel & accessories is DTF. We also offer embroidery (on apparel and headwear), and UV printing & sublimation on hard goods.
How long does it take to build a site? It generally takes 3-5 business days to build a site once we’ve received all setup documents and art files.
Products
How many products can you have on the store? We feel that too many items on a store (too much choice) may create confusion for the end-user. We currently offer 24 products per store, with up to 3 colors per item as part of the FREE service. Additional items can be added at a charge.
What’s the cost to add more items on the store after the first 24 free items? There is a $50 charge for each additional 12 items.
What hard goods are available? You will find the hard goods available on our demo store, by clicking on this link.
Can we have items from other vendors than SanMar, like Alpha Broder or S&S? As an automated free service, we had to select one vendor at this time. We feel that SanMar had the most to offer as a variety for our customers.
What if my customer wants an item you don't offer? We can add 2 additional outsourced items per 22 items for an additional fee. These will need to be approved by our team first!
Can I add custom product images? You can! You can add your custom product images which will show on the site, but the original product image will show once you click on the product. COST
Can we select a specific embroidery thread color? Because this is a true print-on-demand store, we can only embroider with our 15 thread colors, which work with the majority of logos!
Orders
What’s the turnaround time once orders are placed? Orders generally ship within 5 to 7 business days.
Can we do a test order before the store goes live? Absolutely! We understand that you want to see how the whole process works, from beginning to end. Just ask, and we can activate the cart on your demo store for that test order or you can also place a sample order on getsamples.boldstores.com.
Commission
Who gets the commission? IN ORDER TO HIDE FROM YOUR CUSTOMER, the commission is sent to you only. You are free to split it with your customer whichever way you decide.
How is the commission calculated? The commission is the difference between our wholesale price, and the retail listed price on the store.
Can I choose the amount of commission on the store or product? Absolutely! You are free to set the markup (percentage or dollar amount) on the whole store, or individually by product.
When is the commission paid? Automated PayPal mass payments are sent at the beginning of each month, for the total commission on all orders cleared (paid & shipped) the prior month.
What if I have multiple stores? If you have multiple stores, you will get a separated commission payout for each store, with the store name referenced.
What do you include in your wholesale price? Our wholesale price includes the cost of the product, the decoration, the fulfilment, credit card fee and any other related fees such as web hosting etc. NO HIDDEN FEE
Back Admin
Do I have access to the back admin? Yes! You will have your own login and will be able to access the store’s back admin.
Can I see what orders are placed on the store? Yes! Back admin gives you access to the orders placed, status on the order, etc.
Can I edit a product on the store on my own? Sure! On the back admin you can go to the product page and can change the title, the description, the image, and the sell price.
Can I customize the site's colors, or add a banner? Yes! While we offer a modern & clean look, you are able to customize it to the brand’s color, and even add a banner! Banner size should be 2400x500px.
Can you change designs and/or items after the site is live? Sure! You still have the same access to the back admin as when the store is in demo mode. The only thing is you want to make sure you are not erasing/changing too much as any edits will be seen live!
Shipping
Who pays for shipping? Just as any e-commerce store, the customer who places the order selects the shipping method and pays for shipping at checkout.
What shipping methods do you offer? Any shipping method can be activated on the store! Most stores have USPS and UPS as shipping options, and you can select which method (first class, ground, overnight, etc.)
How is freight calculated? Like most e-commerce stores, shipping cost is automatically calculated using weight & size of the package, and destination zip code.
Are multiple items within an order shipped together or separately? All items are shipped together! We ship everything as one shipment to avoid additional shipping costs and do our part on trying to have less packages on the road 😊
Can we use our client's shipper number? At this time, you cannot use a third-party shipper number as that would entice a few manual steps for us and we need to keep everything automated to be able to offer this service free of charge!
Can we offer free shipping on the store? Yes! You can use a free shipping coupon and we will bill you for the shipping charges at the beginning of every month.
Sales Tax
How are sales tax handled? We review sales quarterly to confirm various State limits and sales tax nexus.
Who pays the sales tax? Sales tax is charged directly at checkout to the customer as any regular e-commerce store, and we handle the payment to the correct State.
Sales, coupons, gift certificates & other discounts
Can we have coupon code or gift certificates? Yes, we can create one or the other for your customer!
What’s the difference between a coupon code and a gift certificate? A coupon code is a discount applied at checkout; we will bill you for this monthly. A gift certificate or gift card is used as a method of payment on the stores. This will be invoiced before it’s provided.
Can you run a sale on the site? If you want to run a sale on the store, you can use discount codes (coupons), gift certificates, or just change the price on an item and put it in red for example.
Can the store be setup for quantity discounts? Because this is a true print-on-demand store, each item is processed individually, not matter the total quantity. For that reason, we cannot offer quantity discounts on the store. You are welcome to place a bulk order through Bold Promo though!
Emails
Who receives the order confirmation email and tracking information? The email is sent to the customer placing the order and can be sent to one additional email address. This could be you, or your customer.
Who receives tracking information email? The customer placing the order will automatically receive tracking information once the order has shipped.
Who receives the emails from the contact us form? We generally take care of these for you! We will reply directly to the customer from the store platform.